Policies + FAQs

I accept all major Credit Cards, PayPal, Apple Pay, Google Pay, AfterPay (no minimum), and ShopPay Payments ($50 minimum). I reserve the right to refuse service. Orders flagged as medium or high risk for fraud are cancelled.

I gladly refund eligible items that are returned within 30 days of their delivery date to you with no restocking fees. Be sure to keep all tags attached. Keep all protective stuffing, dust bags, and plastic on items like sunglasses, wallets, bags.

Return Address
ESPI LANE
300 S Thomas St Ste 302
Pomona CA 91766 USA
*Please do not send anything back without contacting me first

I do not accept the following returns:
• items with the tags, protective packaging or barcode sticker, removed*
• items not in the same condition as sent (pet hair, smoke, makeup, etc)**
• past the 30 day return policy
• used or washed garments
• custom orders / items with alterations
• swimwear & lingerie
• promotional or free items
• blind boxes or mystery items
• final sale items

At this time, I do not offer exchanges. You can return the item(s) you no longer want, and make a new purchase from my site (if still available). The buyer is responsible for return postage.

*Loungefly items must have their stuffing, any dust bag, plastic, and tags attached. No exceptions.
**Take care when trying on skate guards. I cannot take anything back with marks or scuffs, especially if you tighten the toe stop on a guard.

I am an Authorized Loungefly retailer. All Loungefly items are new, licensed, authentic, and come directly from Loungefly's Warehouse.

To keep things fair some items are limited. Limit to (1) one Pre-Order of each item. Limit (2) two of an In-Stock item. There is no limit on sale items, or items that have been in stock for longer than 1 month.

Those who try and bypass a product limit will have the extras canceled.

A lot goes into making a Loungefly bag. And with so much unusual detail it's hard to make each element perfect. It is not unusual for some bags & wallets to have different pattern placement than shown, visible stitch marks (especially around corners and hard to sew areas), small spots, scuffs, fabric indentations, etc. Any elements like: arms, legs, bows, etc may not be perfectly straight, and could require positioning. On rare occasions the metal plaque may be upside down, or there may be a misprint. Customers are shipped the product I am given.

Returns are available if you are not happy with your collectible's variant. The buyer is responsible for return postage on all Loungefly & Licensed items. I cannot guarantee the same item will still be available for re-order, and I cannot offer exchanges due to their limited, collectible nature. I cannot replace or send extra charms, zipper pulls, straps, etc. All items are inspected by me (as a long-time collector) and any flaws present at the time of shipping were deemed to be acceptable and normal. Therefore, there is a restock fee of 25% plus the shipping costs for any returned Loungefly items. 

I cannot take returns on items where the buyer has attempted to fix or improve something on their item. For example: using a hair dryer to reshape the bag, using paint to fix a spot, attempting to restitch a patch or sequin on, etc.

Please be aware that certain chemicals, lotions, sunscreens, and extreme heat can hurt your bag. These are made of made made leather (vinyl PU) and can fade, warp, crack, or stain if not careful.

If you believe the item has a flaw due to shipping please send me photos so I can assist in filing a claim.

Do not place Pre-Order and In-Stock items in the same cart unless you are ok with the in-stock item shipping at a later date. To avoid issues your order may be marked as partially fulfilled and will have the tracking number updated when all items are paid for & ship out.

If signing up for notifications you will be emailed when the item is available for Pre-Order or is In-Stock.

Pre-Orders have yet to be released, or have an unknown release date. Most Pre-Orders arrive within 4-6 weeks, but may be as long as 12 weeks. Any date changes come directly from the manufacturer and effect every retailer. You can contact me anytime for an update (as often as you like).

There is no upfront cost when paying by card to Pre-Order an item. If paying by credit card you will be charged when your item is getting ready to ship. Please allow me 1-7 working days to ship a Pre-Order once charged. You can cancel a Pre-Order at any time prior to shipping. If you have been charged already and need to cancel before the item ships there is a 10% cancellation fee. Once the item has been shipped you'll have to return the item. Returned items are subject to a 25% restock fee minus exact postage paid to ship the item. Address changes are available prior to shipping. EspiLane is not responsible for items that ship to the wrong address. If you lose your Pre-Order confirmation please contact me for a copy.

AfterPay, ShopPay, Paypal Payments cannot delay or defer charges until later. While you should not be able to use these services to reserve an order there are certain ways it can bypass the system. In this case you'll either get cancelled OR be charged in full and have to start making any payments right away. Your item will be marked as 'fulfilled' and remain unshipped until the release date. To avoid this use a normal credit card payment during checkout. If you cancel an AfterPay, ShopPay, or PayPal payment paid in full there is a 10% cancellation fee.

Limit of (1) one Pre-Order per person. If you exceed this limit the extra items will be cancelled when the discrepancy is discovered. I reserve the right to hold some of my inventory for sales on the actual release date, therefore, Pre-Order inventory is limited. This helps everyone get a fair chance to get the item they want.

Buyers will not receive an item prior to the manufacturer's release date. Pre-Ordering doesn't promise you'll get an item before anyone else.

Orders are fulfilled as First-Come-First-Serve. If a Pre-Ordered item becomes unavailable (or comes to me damaged) your pre-order could be cancelled (starting from the last person that ordered). If I have to cancel your Pre-Order I will notify you with the reason right away.
 I know these items are hard to get and I will give you the option of keeping a flawed or damaged item before cancelling. 

IF YOUR PAYMENT FAILS. I will release the item to someone else. Due to high volume sales and the limited nature of the items I cannot reach out to inform you or hold the item should a payment not clear.

When you place an order through EspiLane, your Order Information will be maintained until you ask for it to be deleted. You are responsible for checking your junk/spam folders for emails about your Pre-Order.

For Loungefly related issues see "Loungefly Quality, Flaws & Uniqueness".
For Skate Gear related issues "Skating Gear Policies"

If you see an error in your order please keep all tags attached and notify me immediately. I am not responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & used purchases. If an item is damaged from delivery please take as many pics as you can and either email or text right away for assistance.

Some orders may ship separate. Things like black graphic tees, printed swimwear, phone cases, and printed leggings are printed/sewn/fulfilled by my partner, and ship individually.

If you've sent me an email with no response check your spam/junk mail or use a different contact method.

Only order the item/size/color you want. The item ordered is what will be sent. Message before the item ships for any order changes.

I'll be happy to update your address. Please contact me before your item ships with the correct address. I am not responsible for lost items with the incorrect address.

Please allow up to 72 hours for carriers to scan packages that have been picked up or dropped off.

BE SURE TO ENTER YOUR CORRECT ADDRESS
I am not responsible for postage costs on 'returned to sender' items if you give an incomplete/incorrect address, or give a business name, nickname, username, or alias not on file with USPS.

REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you may receive a refund or replacement 10 days from the last tracking event, or an insurance claim can be filed.

If you provided and incorrect or incomplete address a refund will be issued minus the postage on your order 10 days after the last tracking event (if lost or undelivered). The cost of the item will be withheld until the item is been returned to sender.

ORDER TRACKS AS DELIVERED
• check with household members or neighbors
• check around the house in case the item is hidden
• check that you gave the correct address
• wait up to 72 hours for the package to come in case the carrier scanned the item early

If you've tried all of the above. I can file a missing mail request on your behalf. If the carrier confirms the item was delivered to the wrong GPS/geolocation a claim for loss will be filed with the carrier. Refunds, address changes, replacements, or item substitutes are not available on items tracked as delivered.

I ship Loungefly & licensed goods to USA and Canada ONLY due to licensing/royalty restrictions. If you live outside the US or Canada your order has to be cancelled/refunded. You can order here instead: https://funkoeurope.com, or use a shipping service of your own.

I ship unlicensed goods to: USA, Canada, Mexico, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs.

As of July 1, 2021 I can no longer sell to the EU. I hope this is temporary, and are discussing options with an intermediary. Do not order if you live within the EU. If you order anyway and provide an incorrect address that causes the order to be lost a refund will be issued minus postage costs and the cost of the item.

My skate gear is made using PVC & plastic materials. They can get scratched easier than real leather. Skating is dangerous. If it can break your bones it can break your gear too. I'm not able to refund or replace damaged items, and I'm not liable for injuries incurred while skating. Always use the right equipment for your needs. Plastic guards and guards with spikes are NOT recommended if you are practicing falls, learning new moves, going to skate parks, or just starting out. These sessions will get more use out of a sewn thick (real) leather guard.

I encourage you to try on your guards and gear. To ensure that you do not leave marks on your caps do not tighten your toe stop until you are sure they fit. I will not accept returns on items with marks or dings.

Allow 3-7 working days for me to create your item from raw material. I am currently unable to offer rushed sewing services. Working days exclude weekends and holidays. Custom made or altered items are final sale, and cannot be returned, exchanged, or refunded.

Our bodies are unique so it's difficult for me to guarantee a certain fit. Garment design, body shape, leg length, & your personal preference of fit vary by person. If possible, compare the garment measurements to an item you already own. Don't forget to check each item description or visit my size chart for more help.

New plus size items are being added. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask). Most Handcrafted clothing is available in up to 3XL.

Wholesale is available through Faire for select products: https://espilane.faire.com/user/sign-up.

Wholesale is not available on products that are not made by me. I reserve the right to protect my work, my customers & the IPs of my licensed product vendors. My items are priced fairly; representing my affordable ethic. I will cancel orders & refuse service if I suspect you have placed an order for the purpose of reselling or dropshipping. Dropshipping sites that list my items do so without permission.

Use of my photos is not allowed, unless the photo links to my Etsy / website.

Reselling my patches or your own garments is allowed only if the patch is part of a unique project offered for sale, and full credit is given to ESPILANE inside your description. For example you sew unique clothing that differs significantly from what I offer. I do not allow my patches to be sold on blank t-shirts, hats, caps, totes, beanies, socks, etc as this is too similar to goods I already offer. I reserve the right to refuse service. Bulk purchases may be subject to a resale agreement.

Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov