Policies + FAQs
RETURN POLICY
I gladly refund eligible items that are returned within 21 days of their delivery date to you. Be sure to keep all tags attached and check your item to ensure it’s in the same condition as received before sending.
Contact Me if you need further assistance.
Email: sales@espilane.com
Text Only Number: (213) 712-7774
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received my response via email, check your spam or junk mail folder, or try reaching out to me via social media or text. I never ignore customers.
Return Address
ESPI LANE
300 S Thomas St
Ste 302
Pomona CA 91766
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received my response via email, check your spam or junk mail folder, or try reaching out to me via social media or text. I never ignore customers.
Return Address
ESPI LANE
300 S Thomas St
Ste 302
Pomona CA 91766
USA
I do not accept the following returns:
I do not accept the following returns:
• items with the tags, packaging or barcode sticker, removed
• custom orders / items with alterations
• custom orders / items with alterations
• swimwear & lingerie
• past my 21 day return policy
• worn or washed garments
• items not in the same condition as sent (this includes pet hair and smoke)
• promotional or free items
• damaged skate gear
• final sale items
• past my 21 day return policy
• worn or washed garments
• items not in the same condition as sent (this includes pet hair and smoke)
• promotional or free items
• damaged skate gear
• final sale items
FOUND AN ISSUE WITH YOUR ORDER?
If you see an error in your order please keep all tags attached and notify me immediately. The buyer is responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & used purchases.
Some orders may ship separate. Things like black graphic tees, printed swimwear, phone cases, and printed leggings are printed/sewn/fulfilled by my partner. These items will ship to you directly from them to save time, cost, and the environment.
ORDER CHANGES
Only order the item/size/color you want. If you don't see a size/color/item it is not available. The item ordered is what will be sent.
SHIPPING DELAYS?
USPS is experiencing slowing of services due to high volume. Please allow up to 72 hours for USPS to scan packages that have been picked up or dropped off. Please allow up to a 5-7 day delay for shipping to some areas.
REFUNDS FOR ORDERS THAT SHIP FREE
If a return drops the original order below $40, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total.
REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you will receive a refund or replacement. If your item is marked as delivered I can file a missing mail request on your behalf. If USPS confirms the item was delivered to the wrong GPS/geolocation I will be happy to provide a free replacement for the cost of postage. Refunds, address changes, or item substitutes are not available on items tracked as delivered.
If a return drops the original order below $40, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total.
REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you will receive a refund or replacement. If your item is marked as delivered I can file a missing mail request on your behalf. If USPS confirms the item was delivered to the wrong GPS/geolocation I will be happy to provide a free replacement for the cost of postage. Refunds, address changes, or item substitutes are not available on items tracked as delivered.
UPS/FEDEx/DHL SHIPPING
My partner does not ship via UPS/FedEx/DHL. If ordering: printed leggings, printed swimwear, black graphic shirts, and/or heather mint graphic shirts your item can only ship via USPS via First Class mail. I do not recommend upgrading your shipping on these items.
CHANGE OF ADDRESS
I'll be happy to update your address. Please contact me before your item ships with the correct address. If ordering from Etsy I am unable to edit the address given. Be sure to leave the correct address when ordering on Etsy.
Do not enter a company name in the address field unless:
- the item is being delivered to a business, non-residence address
- the business name is on file to your home address with USPS
I am not responsible for postage costs on 'returned to sender' items if you give a business name, nickname, username, or alias not on file with USPS.
SKATING GEAR
My skate gear is made using PVC & plastic materials. They can get scratched easier than real leather. Skating is dangerous. If it can break your bones it can break your gear too. I'm not able to refund or replace damaged items, and I'm not liable for injuries incurred while skating. Always use the right equipment for your needs. Plastic guards and guards with spikes are NOT recommended if you are practicing falls, learning new moves, going to skate parks, or just starting out. These sessions will get more use out of a sewn thick (real) leather guard.
TRYING ON SKATE ACCESSORIES & GEAR
I encourage you to try on your guards and gear. To ensure that you do not leave marks on your caps do not tighten your toe stop until you are sure they fit. I will not accept returns on items with marks or dings.
My skate gear is made using PVC & plastic materials. They can get scratched easier than real leather. Skating is dangerous. If it can break your bones it can break your gear too. I'm not able to refund or replace damaged items, and I'm not liable for injuries incurred while skating. Always use the right equipment for your needs. Plastic guards and guards with spikes are NOT recommended if you are practicing falls, learning new moves, going to skate parks, or just starting out. These sessions will get more use out of a sewn thick (real) leather guard.
TRYING ON SKATE ACCESSORIES & GEAR
I encourage you to try on your guards and gear. To ensure that you do not leave marks on your caps do not tighten your toe stop until you are sure they fit. I will not accept returns on items with marks or dings.
HANDCRAFTED GOODS
For handcrafted items and printed leggings/swimwear allow 3-7 working days for me to create your item from raw material. I am currently unable to offer rushed sewing services. Working days exclude weekends and holidays.
ALTERATIONS & CUSTOM ORDERS
Altered items are final sale, and cannot be returned, exchanged, or refunded. Items must be purchased at the same time, in the same order.
PLUS SIZE PLEASE
New plus size items are being added everyday. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask).
Most Handcrafted clothing will be available in up to 3XL. About 4-5 years ago my only fabric source changed the fabric widths. Sadly, this greatly limited the sizes I can offer. I ask for your patience while I problem solve this issue. In the meantime reach out if you need a different size. I may be able to make it for you custom.
PLUS SIZE PLEASE
New plus size items are being added everyday. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask).
Most Handcrafted clothing will be available in up to 3XL. About 4-5 years ago my only fabric source changed the fabric widths. Sadly, this greatly limited the sizes I can offer. I ask for your patience while I problem solve this issue. In the meantime reach out if you need a different size. I may be able to make it for you custom.
SIZE HELP
Our bodies are unique so it's difficult for me to guarantee a certain fit. Garment design, body shape, leg length, & your personal preference of fit vary by person. If possible, compare the garment measurements to an item you already own. Don't forget to check each item description or visit my size chart for more help.
VAT TAXES & EU SALES
I ship to: USA, Canada, Mexico, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs. As of July 1, 2021 I am no longer sell to the EU. I hope this is temporary, and are discussing options with an intermediary.
I ship to: USA, Canada, Mexico, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs. As of July 1, 2021 I am no longer sell to the EU. I hope this is temporary, and are discussing options with an intermediary.
ETSY / FACEBOOK / PINTEREST / INSTAGRAM / DEPOP CUSTOMERS
If you ordered from another venue, like Etsy, you'll need to contact me through that site for assistance.
If you ordered from another venue, like Etsy, you'll need to contact me through that site for assistance.
WHOLESALE
Wholesale is available through Faire for select products: https://espilane.faire.com/user/sign-up.
RESALE & DROPSHIP POLICY
I reserve the right to protect my work & my customers. My items are priced fairly; representing my affordable ethic.
Purchasing my items to dropship at higher prices is strictly prohibited. I will cancel orders & refuse service if I suspect you have placed an order for the purpose of reselling or dropshipping. Dropshipping sites that list my items do so without permission. Use of my photos is not allowed, unless the photo links to my Etsy / website.
Reselling my patches is allowed only if the patch is part of a unique project offered for sale, and full credit is given to ESPILANE inside your description. For example you sew unique clothing that differs significantly from what I offer. I do not allow my patches to be sold on blank t-shirts, hats, caps, totes, beanies, socks, etc as this is too similar to goods I already offer. I reserve the right to refuse service. Bulk purchases may be subject to a resale agreement.
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