I accept returns for refunds on most items within 30 days. All Art Prints are final sale. See full terms below to avoid any issues or surprises. You can also message me if you have questions.
CONTACT INFO
Email: sales@espilane.com
Facebook Messenger: Espi Lane Tees & Clothing
Instagram Messaging: @espi_lane
PAYMENTS ACCEPTED
I accept all major Credit Cards, PayPal, Apple Pay, Google Pay, AfterPay (no minimum), and ShopPay Payments ($50 minimum). I reserve the right to refuse service. Orders flagged as medium or high risk for fraud are cancelled.
RETURNS AND EXCHANGES
I gladly refund eligible items that are returned within 30 days. Be sure to keep any tags attached. Keep all protective stuffing, dust bags, and plastic on items like sunglasses, wallets, bags, etc.
Return Address
ESPI LANE
300 S Thomas St Ste 302
Pomona CA 91766 USA
I do not accept the following returns:
• items with the tags, protective packaging or barcode sticker, removed
• items not in the same condition as sent (pet hair, smoke, makeup, etc)
• past the return policy
• digital downloads
• art prints
• items on sale for events: Summer/Spring Sale, Black Friday, Cyber Monday, etc
• used or washed garments
• custom orders / items with alterations
• swimwear & lingerie
• promotional or free items
• blind boxes or mystery items
• other items where the description says it's final sale
The buyer is responsible for return postage. If you qualified for free shipping and a return drops the order below the promotional amount, the cost of shipping will be deducted from the amount to be refunded. You will only be billed for the shipping cost of the item(s) kept.
ART PRINTS
Allow 3-5 working days for your item to be printed. I am currently unable to offer rushed services. Working days exclude weekends and holidays. Artwork cannot be returned, exchanged, or refunded.
FOUND AN ISSUE WITH YOUR ORDER?
If you see an error in your order please keep all tags attached and notify me immediately. I am not responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & used purchases. If an item is damaged from delivery please take as many pics as you can and either email or text right away for assistance.
• Message before the item ships for any order changes.
• Cancellations are only possible if a request is put in immediately after the order was placed. Try to request within 30 mins or sooner. Once an item has been printed, cut, or a shipping label created you’ll need to return the item for a refund.
• Please allow up to 72 hours for carriers to scan packages that have been picked up or dropped off.
•If an item is never tracked as delivered, you may receive a refund or replacement 10 days from the last tracking event, or an insurance claim can be filed.
• If you provided an incorrect or incomplete address a refund will be issued minus the postage on your order 10 days after the last tracking event (if lost or undelivered). The cost of the item will be withheld until the item is been returned to sender.
ORDER TRACKS AS DELIVERED
• check with household members or neighbours
• check around the house in case the item is hidden
• check that you gave the correct address
• wait up to 72 hours for the package to come in case the carrier scanned the item early
If you've tried all of the above. I can file a missing mail request on your behalf. If the carrier confirms the item was delivered to the wrong GPS/geolocation a claim for loss will be filed with the carrier. Refunds, address changes, replacements, or item substitutes are not available on items tracked as delivered.
Wholesale is available through Faire for select products: https://espilane.faire.com/user/sign-up.
Wholesale is not available on products that are not made by me. I reserve the right to protect my work, my customers & the IPs of my licensed product vendors. Dropshipping sites that list my items do so without permission. Use of my photos is not allowed, unless the photo links to my Etsy / website.
Certain products sold here can expose you to chemicals, including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov
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