Policies + FAQs
RETURN POLICY
We gladly refund eligible items that are returned within 21 days of their delivery date to you. Be sure to keep all tags attached and check your item to ensure it’s in the same condition as received before sending. Handcrafted L415&Co brand clothing is a specialty item and non-returnable.
Contact us if you need further assistance.
Email: sales@espilane.com
Text Only Number: (213) 712-7774
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received our response via email, check your spam or junk mail folder, or try reaching out to us via social media or text. We never ignore customers.
Return Address
ESPI LANE
300 S Thomas St
Ste 302
Pomona CA 91766
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received our response via email, check your spam or junk mail folder, or try reaching out to us via social media or text. We never ignore customers.
Return Address
ESPI LANE
300 S Thomas St
Ste 302
Pomona CA 91766
USA
We do not accept the following returns:
• L415&Co handcrafted clothing
We do not accept the following returns:
• L415&Co handcrafted clothing
• items with the tags, packaging or barcode sticker, removed
• custom orders / items with alterations
• custom orders / items with alterations
• swimwear & lingerie
• past our 21 day return policy
• worn or washed garments
• items not in the same condition as received
• promotional or free items
• damaged skate gear
• final sale items
• past our 21 day return policy
• worn or washed garments
• items not in the same condition as received
• promotional or free items
• damaged skate gear
• final sale items
FOUND AN ISSUE WITH YOUR ORDER?
If you see an error in your order please keep all tags attached and notify us immediately. The buyer is responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & used purchases.
Some orders may ship separate. Things like black graphic tees, printed swimwear, phone cases, and printed leggings are printed/sewn/fulfilled by my partner. These items will ship to you directly from them to save time, cost, and the environment.
ORDER CHANGES
Only order the item/size/color you want. If you don't see a size/color/item it is not available. The item ordered is what will be sent.
SHIPPING DELAYS?
USPS is experiencing slowing of services due to COVID-19 and high volume. Please allow up to 72 hours for USPS to scan packages that have been picked up or dropped off. Please allow up to a 5-7 day delay for shipping to some areas.
REFUNDS FOR ORDERS THAT SHIP FREE
If a return drops the original order below $35, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total.
REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you will receive a refund. If an item tracks as delivered we will be happy to replace that item for the cost of postage to the address provided in the original order. Refunds, address changes, or item substitutes are not available on items tracked as delivered.
If a return drops the original order below $35, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total.
REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you will receive a refund. If an item tracks as delivered we will be happy to replace that item for the cost of postage to the address provided in the original order. Refunds, address changes, or item substitutes are not available on items tracked as delivered.
UPS/FEDEx/DHL SHIPPING
My partner does not ship via UPS/FedEx/DHL. If ordering: printed leggings, printed swimwear, black graphic shirts, and/or heather mint graphic shirts your item can only ship via USPS via First Class mail. I do not recommend upgrading your shipping on these items.
CHANGE OF ADDRESS
We'll be happy to update your address. Please contact us before your item ships with the correct address. If ordering from Etsy we are unable to edit the address given. Be sure to leave the correct address when ordering on Etsy.
Do not enter a company name in the address field unless:
- the item is being delivered to a business, non-residence address
- the business name is on file to your home address with USPS
We are not responsible for postage costs on 'returned to sender' items if you give a business name, nickname, username, or alias not on file with USPS.
SKATING GEAR
My skate gear is made using PVC & plastic materials. They can get scratched easier than real leather. Skating is dangerous. If it can break your bones it can break your gear too. I'm not able to refund or replace damaged items, and I'm not liable for injuries incurred while skating. Always use the right equipment for your needs. Plastic guards and guards with spikes are NOT recommended if you are practicing falls, learning new moves, going to skate parks, or just starting out. These sessions will get more use out of a sewn thick (real) leather guard.
TRYING ON SKATE ACCESSORIES & GEAR
I encourage you to try on your guards and gear. To ensure that you do not leave marks on your caps do not tighten your toe stop until you are sure they fit. I will not accept returns on items with marks or dings.
My skate gear is made using PVC & plastic materials. They can get scratched easier than real leather. Skating is dangerous. If it can break your bones it can break your gear too. I'm not able to refund or replace damaged items, and I'm not liable for injuries incurred while skating. Always use the right equipment for your needs. Plastic guards and guards with spikes are NOT recommended if you are practicing falls, learning new moves, going to skate parks, or just starting out. These sessions will get more use out of a sewn thick (real) leather guard.
TRYING ON SKATE ACCESSORIES & GEAR
I encourage you to try on your guards and gear. To ensure that you do not leave marks on your caps do not tighten your toe stop until you are sure they fit. I will not accept returns on items with marks or dings.
PRINTING & T-SHIRT PRICING DIFFERENCES
Some Graphic T-shirts are priced differently depending on if I print them myself or need help. I pay more whenever I need help or don't carry a certain color or size in stock. As I grow more options will become available, and I'll be able to upgrade my equipment. My goal is to eventually have all options at the same price.
HANDCRAFTED GOODS
For handcrafted items and printed leggings/swimwear allow 5-7 working days for us to create your item from raw material. We are currently unable to offer rushed sewing services. Working days exclude weekends and holidays.
ALTERATIONS & CUSTOM ORDERS
Altered items are final sale, and cannot be returned, exchanged, or refunded. Only the options offered are currently available for custom order or alteration. Not valid with Etsy purchases. Items must be purchased at the same time, in the same order. Alterations can only be purchased separately if you've been instructed to by customer service.
PLUS SIZE PLEASE
New plus size items are being added everyday. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask).
Handcrafted clothing used to be available in plus size. About 4-5 years ago our only fabric source changed the fabric widths. Sadly, this greatly limited the sizes we could offer without charging double the cost (unacceptable), or outsourcing our fabric to another country with unknown ethical work environments or practices.
PLUS SIZE PLEASE
New plus size items are being added everyday. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask).
Handcrafted clothing used to be available in plus size. About 4-5 years ago our only fabric source changed the fabric widths. Sadly, this greatly limited the sizes we could offer without charging double the cost (unacceptable), or outsourcing our fabric to another country with unknown ethical work environments or practices.
SIZE HELP
Our bodies are unique so it's difficult for us to guarantee a certain fit. Garment design, body shape, leg length, & your personal preference of fit vary by person. If possible, compare the garment measurements to an item you already own. Don't forget to check each item description or visit our size chart for more help.
VAT TAXES & EU SALES
We ship to: USA, Canada, Mexico, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs. As of July 1, 2021 we no longer sell to the EU. We hope this is temporary, and are discussing options with an intermediary.
We ship to: USA, Canada, Mexico, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs. As of July 1, 2021 we no longer sell to the EU. We hope this is temporary, and are discussing options with an intermediary.
ETSY / FACEBOOK / PINTEREST / INSTAGRAM / DEPOP CUSTOMERS
If you ordered from another venue, like Etsy, you'll need to contact us through that site for assistance.
If you ordered from another venue, like Etsy, you'll need to contact us through that site for assistance.
WHOLESALE
Wholesale is available through Faire for select products: https://espilane.faire.com/user/sign-up.
RESALE & DROPSHIP POLICY
We reserve the right to protect our work & our customers. Our items are priced fairly; representing our affordable ethic.
Purchasing our items to dropship at higher prices is strictly prohibited. We will cancel orders & refuse service if we suspect you have placed an order for the purpose of reselling or dropshipping. Dropshipping sites that list our items do so without permission. Use of our photos is not allowed, unless the photo links to our Etsy / website.
Reselling our patches is allowed only if the patch is part of a unique project offered for sale, and full credit is given to ESPILANE inside your description. For example you sew unique clothing that differs significantly from what we offer. We do not allow our patches to be sold on blank t-shirts, hats, caps, totes, beanies, socks, etc as this is too similar to goods we already offer. We reserve the right to refuse service. Bulk purchases may be subject to a resale agreement.
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