Policies + FAQs
GUILT-FREE RETURN POLICY
Don't like it? Return it! No stress. No guilt.
We gladly exchange, refund, and offer shop credit for items returned within 21 day of their delivery date to you. Be sure to keep all tags attached and check your item for things like pet hair, odors, make-up, and deodorant stains before sending.
Contact us if you need further assistance.
Email: espilane@l415andco.com or sales@l415andco.com
Text Only Number: (213) 712-7774
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received our response via email, check your spam or junk mail folder, or try reaching out to us via social media or text. We never ignore customers.
Return Address
ESPI LANE / L415 & Co
PO BOX 1013
CLAREMONT CA 91711
Facebook Messenger: Espi Lane Tees & Clothing
Instagram messaging @espi_lane
If you have not received our response via email, check your spam or junk mail folder, or try reaching out to us via social media or text. We never ignore customers.
Return Address
ESPI LANE / L415 & Co
PO BOX 1013
CLAREMONT CA 91711
USA
We do not accept the following returns:
We do not accept the following returns:
• garments with the tags, or barcode sticker, removed
• custom orders / items with alterations
• custom prints (tanks, or sizes not normally offered)
• custom orders / items with alterations
• custom prints (tanks, or sizes not normally offered)
• swimwear & lingerie
• past our 21 day return policy
• worn or washed garments
• not in the same condition as received
• promotional or free items
• final sale items
• past our 21 day return policy
• worn or washed garments
• not in the same condition as received
• promotional or free items
• final sale items
UPS and FedEx do not ship to PO Boxes.
FOUND AN ISSUE WITH YOUR ORDER?
If you see an error in your order please keep all tags attached and notify us immediately. The buyer is responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & washed clothing.
Some multiple item orders may ship separate. Things like black graphic tees, printed swimwear, and printed leggings are printed/sewn/fulfilled by my partner. These items will ship to you directly from them to save time, cost, and the environment.
ETSY / FACEBOOK / PINTEREST / INSTAGRAM / DEPOP CUSTOMERS
If you ordered from another venue, like Etsy, you'll need to contact us through that site for assistance.
REFUNDS FOR ORDERS THAT SHIP FREE
If a return drops the original order below $35, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total. This does not apply to patch orders, or orders where the item normally ships for free.
If a return drops the original order below $35, the cost of shipping, as would have been charged, will be deducted from your returned merchandise total. This does not apply to patch orders, or orders where the item normally ships for free.
UPS/FEDEx/DHL SHIPPING
My partner does not ship via UPS/FedEx/DHL. If ordering: printed leggings, printed swimwear, black graphic shirts, heather mint graphic shirts, and/or some plus size graphic tees your item can only ship via USPS.
My partner does not ship via UPS/FedEx/DHL. If ordering: printed leggings, printed swimwear, black graphic shirts, heather mint graphic shirts, and/or some plus size graphic tees your item can only ship via USPS.
TAXES
We charge sales tax for all California and North Carolina orders. However, some states and Countries require we charge taxes on orders.
CHANGE OF ADDRESS / SHIPPING ISSUES
We'll be happy to update your address. Please contact us before your item ships with the correct address. If ordering from Etsy we are unable to edit the address given. Be sure to leave the correct address when ordering on Etsy.
Do not enter a company name in the address field unless:
- the item is being delivered to a business, non-residence address
- the business name is on file to your home address with USPS
We are not responsible for postage costs on 'returned to sender' items if you give a business name, nickname, username, or alias not on file with USPS.
PRINTING & T-SHIRT PRICING DIFFERENCES
Some Graphic T-shirts are priced differently depending on if I print them myself or need help. I pay more whenever I need help or don't carry a certain color or size in stock.
Pricing is temporarily higher om Dark Color t-shirts and some Plus Size t-shirts as I am unable to print these items with my current equipment/stock.
As I grow more options will become available, and I'll be able to upgrade my equipment. My goal is to eventually have all options at the same price.
HANDCRAFTED GOODS / ITEMS NOT IN STOCK
For handcrafted items and printed leggings/swimwear allow 5-7 working days for us to create your item from raw material. We are currently unable to offer rushed sewing services. Working days exclude weekends and holidays.
If a black or plus size graphic t-shirt is not in stock please allow up to 1-5 working days for either us or our printing partner to make you one. All other t-shirt colors take just 1-3 days for me to print.
If a black or plus size graphic t-shirt is not in stock please allow up to 1-5 working days for either us or our printing partner to make you one. All other t-shirt colors take just 1-3 days for me to print.
ALTERATIONS & CUSTOM ORDERS
Altered items are final sale, and cannot be returned, exchanged, or refunded. Only the options offered are currently available for custom order or alteration. Not valid with Etsy purchases. Items must be purchased at the same time, in the same order. Alterations can only be purchased separately if you've been instructed to by customer service.
As of Late March 29, 2020 we no longer offer womens close fit graphic shirts in black, or plus sizes. If you'd like one custom made please contact me. Note that custom items are final sale and cannot be returned or exchanged. We recommend ordering unisex instead and sizing down 2 sizes for a close fit or 1 size for a normal fit.
PLUS SIZE PLEASE
New plus size items are being added everyday. As I get going all printed leggings will go up to 6XL, Swimwear up to 3XL, and graphic tees at 3XL (more sizes for tees will be added later but can be printed custom in the meantime--just ask).
L415 Handcrafted clothing used to be available in plus size. About 4-5 years ago our only fabric source changed the fabric widths. Sadly, this greatly limited the sizes we could offer without charging double the cost (unacceptable), or outsourcing our fabric to another country with unknown ethical work environments or practices.
SIZE HELP
Our bodies are unique so it's difficult for us to guarantee a certain fit. Garment design, body shape, leg length, & your personal preference of fit vary by person. If possible, compare the garment measurements to an item you already own. Don't forget to check each item description or visit our size chart for more help.
INTERNATIONAL VAT DUTIES
Buyers are responsible for any customs and import taxes that may apply.
WHOLESALE
Wholesale is not available. This is how we keep the prices low for you.
RESALE & DROPSHIP POLICY
We reserve the right to protect our work & our customers. Our items are priced fairly; representing our affordable ethic.
Purchasing our items to dropship at higher prices is strictly prohibited. We will cancel orders & refuse service if we suspect you have placed an order for the purpose of reselling or dropshipping. Dropshipping sites that list our items do so without permission. Use of our photos is not allowed, unless the photo links to our Etsy / website.
Reselling our patches is allowed only if the patch is part of a unique project offered for sale, and full credit is given to ESPILANE inside your description. For example you sew unique clothing that differs significantly from what we offer. We do not allow our patches to be sold on blank t-shirts, hats, caps, totes, beanies, socks, etc as this is too similar to goods we already offer. We reserve the right to refuse service. Bulk purchases may be subject to a resale agreement.
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